Shipping Policy
How we ship
At American General Distributors, we are committed to providing clear and reliable shipping information for every order. This policy explains our order handling times, estimated delivery times, shipping costs, and customer support options.
Shipping Destinations
We ship across the United States and internationally. For consignments leaving the US you can clear the goods through your own customs broker, or use our VAT and customs clearance service; either way we issue the commercial documentation required at the border. Contact us before placing an international order so we can confirm availability, routing and freight cost.
Order Handling Time
Orders are despatched within 3–5 business days of payment confirmation. Business days are Monday through Friday, excluding major U.S. holidays.
Estimated Transit Time
After an order is processed and shipped, estimated transit time within the United States is typically 3–7 business days. Delivery times may vary based on carrier availability, destination, weather, and other circumstances outside our control.
Shipping Rates
Orders placed online at the listed minimum order quantity ship at a flat rate, shown at checkout before you submit the order: one rate within the United States and one for international delivery. If you need larger quantities than the listed minimum, or a customised order, we calculate shipping from the actual weight of the consignment and confirm it on your quote.
Order Tracking
When tracking information is available, it will be provided after your order ships. Customers can also use the Track Your Order page or contact support for order status questions.
Pre-Orders and Special Orders
Some products may be listed as pre-order or special-order items. Estimated availability or shipping timing for those products may differ from standard shipping times and will depend on supplier availability.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Delays or additional charges caused by incorrect or incomplete address information may be the customer’s responsibility.
Money-back guarantee, transit insurance and packing
Every order from American General Distributors carries a 100% money-back guarantee. If goods arrive damaged in transit, or you are not satisfied with what you received, return them to us within the 30-day window and we refund the invoiced goods in full. Every shipment is fully insured while it is in transit.
- Packing: cases are wrapped in polythene and bubble wrap and travel in the original factory-sealed cases and boxes, so stock reaches you in its original condition.
- Damage in transit: tell us as soon as the delivery has been checked, with photos, and we handle the insured claim and your refund or replacement.
- Not satisfied: email or WhatsApp us within 30 days; the returns policy page gives the steps.
Contact Us
For shipping questions, order support, or delivery concerns, please contact us:
American General Distributors, Corp.
Email: info@americangeneraldistributors.com
Phone: +1 (754) 293-6834
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM EST
Carriers and freight options
Parcel and pallet consignments ship with FedEx, UPS, USPS, DHL and Royal Mail. Pallet-scale and export programmes move as door-to-door sea container loads. Door-to-door delivery by air is also available for international orders, quoted on the volume, weight and size of the goods. For orders above the listed minimum quantity and for customised orders, freight is quoted on the consignment’s actual weight and destination.
Payment methods that release an order
Despatch is scheduled once payment is confirmed. We accept local ACH transfer within the United States, international wire transfer and Plastiq. Full terms are on our Payment Policy.