Refund and Returns Policy

At American General Distributors, customer satisfaction is our priority. We strive to ensure a seamless shopping experience backed by a transparent and fair return and refund process. Please review the following policy to understand your rights and responsibilities when requesting a return or refund.

Return Policy Summary

Return window: 30 days from the date of purchase.
Return method: Returns are accepted by mail after contacting our support team for return instructions.
Return shipping cost: The buyer pays return shipping on any return that is not caused by our error. If the item arrives damaged, defective, or incorrect due to our error, we will provide return instructions and cover the return shipping cost or arrange a replacement when applicable.
Restocking fee: No restocking fee applies to eligible returns.
Refund processing time: Approved refunds are processed to the original payment method. Refunds typically appear within 5–10 business days, depending on the payment provider.
Return address: American General Distributors, 6405 Inducon Dr W, Sanborn, NY 14132, USA.

Return Eligibility

You may request a return within 30 days of your purchase. To be eligible, the following conditions must be met:

The item must be unused, unopened, and in its original condition
The item must be returned in its original packaging
A receipt or proof of purchase must be provided

Note: Returns requested after 30 days from the date of purchase will not be accepted.

Non-Returnable Items

Certain products are excluded from our return policy. These include:

Perishable goods (e.g., food, beverages, or products with expiry dates)
Personal hygiene or sanitary items
Hazardous materials or aerosols (factory-sealed perfume and fragrance can be returned within the 30-day window)
Health and personal care items
Items returned without proof of purchase

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

Items that show clear signs of use or tampering
Damaged or incomplete products not due to our error

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

Approved refunds will be processed to your original payment method
Refunds typically appear in your account within 5–10 business days, depending on your payment provider

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your bank for further information

If you’ve done all of the above and still have not received your refund, please contact us at info@americangeneraldistributors.com.

Sale Items

The 30-day returns policy applies to every order at the price invoiced.

Exchanges

We only replace items if they are defective or damaged upon arrival. To initiate an exchange for the same item, contact us at info@americangeneraldistributors.com and mail the item to:

American General Distributors
6405 Inducon Dr W
Sanborn, NY 14132, USA

Return Shipping

All return shipments should be sent to:
American General Distributors
6405 Inducon Dr W
Sanborn, NY 14132, USA

The buyer pays return shipping on any return that is not caused by our error.
If the return is due to a damaged, defective, or incorrect item caused by our error, we will provide return instructions and cover return shipping or arrange a replacement when applicable.
Return shipping costs paid by the buyer are non-refundable.
For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

Need Help?

For any questions about your return or refund, please don’t hesitate to contact us:

Email: info@americangeneraldistributors.com
Phone: +1 (754) 293-6834
Website: https://americangeneraldistributors.com

We’re committed to making things right and ensuring your satisfaction with every order.