Frequently Asked Questions
Answers to the questions our team is asked most often by wholesale buyers — Amazon and Walmart sellers, retail stores, pharmacies, grocery and convenience buyers, hospitality operators, importers and container buyers. If yours is not covered, call +1 (754) 293-6834.
Ordering and minimums
Is there a minimum order?
Yes. The minimum is $5,000 across the whole order, not per product. Make it up from as many different products as you like, at whatever quantity you choose on each. That order value is what unlocks wholesale pricing, and it is how most buyers put together a first testing order. The minimum order page explains it in full.
Can I buy one unit, or a small retail quantity?
No. We are a trade supplier and we do not sell retail or single units at any quantity. To buy below $5,000, contact our team by email or WhatsApp chat with the products and quantities you have in mind. We will confirm what is possible and approve the order before it is placed.
What is the MOQ on an individual product, and do you give bulk discounts?
Case packs differ product by product, so a sensible quantity on one product is not the same as another. Both MOQ questions and bulk-discount requests go to customer support, and pricing is quoted against your actual list rather than published as a fixed table. How MOQ and case packs work covers the background.
Can I change an order after placing it?
Yes, while it has not yet shipped. Once it has been despatched it is handled under our returns policy.
Products and paperwork
What do you supply?
Genuine branded, factory-sealed US retail stock across beauty and personal care, health and supplements, grocery and household, toys and collectibles, office supplies and general merchandise. Browse the full catalogue.
Do you provide invoices and a letter of authorisation?
Yes. See our invoice and LOA policy. This matters if you are opening a gated category or brand on a marketplace.
Do I need a resale certificate?
If you are buying for resale in the United States, yes — it is what keeps the purchase tax-exempt. Resale certificates explained sets out what we need from you and why.
Payment
How do I pay?
ACH and bank wire are the standard methods for trade orders. Our payment policy lists what we accept.
When does my order ship?
Orders are despatched 3 to 5 business days after payment clears. Bank clearance times sit outside our control, so the clock starts when the funds land with us.
Shipping and delivery
How is my order shipped?
By the method that suits the size of the order, from parcel carriers through to pallet and freight. Details are in our shipping policy.
How do I track my order?
You receive a tracking reference once the shipment leaves us. You can also use our order tracking page.
Do you ship outside the United States?
Yes. USA wholesale export covers how overseas orders are handled, including your customs clearance options at destination. WhatsApp chat support is available 24/7 on +1 (365) 829-2085.
What if something arrives damaged?
Tell us within the window in our refund and returns policy, with photographs of the outer carton and the goods.
Selling on
Do you supply Amazon FBA sellers?
Yes, and it is one of the most common reasons buyers come to us. See wholesale for Amazon FBA sellers.
Can you prep and label before shipping?
Yes. Our prep services cover FNSKU labelling, polybagging and bundling before the shipment leaves us.
Do you supply eBay, Walmart and TikTok Shop sellers?
Yes. See wholesale for marketplace sellers.
Do you supply retail stores and independent shops?
Yes. There are pages for retail stores, grocery and convenience stores, pharmacies and medical stores, bars, clubs and hospitality and supplement resellers.
Pre-orders, offers and international delivery
Can I pre-order upcoming releases or reserve stock?
Yes. Pokémon TCG pre-release and upcoming sets (announced but not yet out) and sets that have just launched — booster bundles, Elite Trainer Boxes and booster display boxes — can be pre-ordered by the case, and we take pre-orders on other upcoming products the same way. Stock can also be reserved and held for your order. The $5,000 minimum order value applies, mixed across products. Email or WhatsApp us the product and quantity, and we will confirm availability before you pay.
Do you run offers, and can I ask for a discount on shipping or for paying by ACH?
Offers usually run on bulk orders. On request, our team can also offer a discount on a product’s minimum quantity, on shipping, or for paying by ACH bank transfer. Tell us the products and quantities you plan to order, and we will confirm any offer or discount against your actual order before you pay. Every order still carries the $5,000 minimum order value, which you can mix across products.
Can you despatch urgently, and do you offer regular repeat supply?
Yes to both. Standard despatch is 3 to 5 business days after payment clears, and we arrange urgent despatch on request, where stock allows — for example for a vending-machine operator or a convenience store whose stock is running low. We also provide regular repeat supply: tell us the products and how often you reorder, and we will plan your repeat orders with you. The $5,000 minimum order value applies to every order.
Who handles customs clearance on international orders, and can you deliver door to door?
You choose. You can clear the goods through your own customs broker, or use our VAT and customs clearance service and we handle clearance for you. Either way we issue the commercial documentation the border needs. Door-to-door delivery by air is available and is quoted on the volume, weight and size of the goods. Tell us the destination before you order and we will confirm the options and the freight cost on your quote.
Invoices and marketplace documents
Do you provide invoices and documents for Amazon, Walmart, TikTok Shop or Temu ungating?
Yes, for our own buyers. Once payment for an order is confirmed we issue the official paid invoice, supply chain documents, the unique product serial barcodes and a letter of authorization (LOA) for that order, which buyers use for brand or category ungating and resale on Amazon, Walmart, TikTok Shop and Temu. Nothing is issued or shown before payment, and the approval decision belongs to the marketplace.
Guarantee and insurance
Do you offer a money-back guarantee and transit insurance?
Yes. Every order has a 100% money-back guarantee: goods damaged in transit, or an order you are not satisfied with, can be returned within 30 days for a full refund of the invoiced goods. Every shipment is fully insured in transit, and it is packed in polythene and bubble wrap inside the original factory-sealed cases and boxes so it reaches you in original condition.
Verification, privacy, pickup and support
Can you send a company registration certificate so I can verify you?
No. We do not hand out a company registration certificate to anyone. When a buyer, marketplace or bank needs official verification of American General Distributors, we provide a W-9 form (the IRS taxpayer identification form) on request, and that is the document to ask for.
Will my details, or your suppliers’ details, be shared during a verification?
Never. We protect the privacy of every buyer and every supplier: no buyer name, order or contact details and no supplier identity or contact details are given to anyone as part of a verification, and we do not disclose our stock prices, quantities or sourcing. The paperwork you receive after payment covers your own order only.
Can I pick up from the warehouse or pay cash?
Warehouse pickup and cash payment are closed every year from September 1 to January 10. Outside those dates, ask the team before you order so a pickup can be arranged; the $5,000 minimum order value still applies, and ACH or wire remains the standard way to pay.
I have a question that is not answered here. How do I reach you?
WhatsApp chat on +1 (365) 829-2085 and email to info@americangeneraldistributors.com are answered 24/7. For a phone call, use +1 (754) 293-6834 during the hours on our contact page: Monday to Saturday, 9:00 AM to 6:00 PM EST.